Returns and refunds

TrendNexis 15-Day Money Back Refund Policy

At TrendNexis, we value our customers and are committed to providing you with the best online shopping experience. If you're not completely satisfied with your purchase, we're here to help. Our 15-Day Money Back Guarantee ensures you can shop with confidence.

How It Works

If for any reason you are not happy with your order, you can return it within 15 days from the date you receive your item. We offer a full refund for eligible returns, subject to the following conditions.

Eligibility for Refund

  • Items must be returned within 15 days from the delivery date.
  • Products must be in their original condition—unused, undamaged, and with all original packaging and tags intact.
  • We do not accept returns for used, damaged, or altered products.
  • Some products, including personalized items or clearance sale items, may not be eligible for a refund. Please review product descriptions carefully.

How to Request a Refund

  1. Contact Us: Email us at TrendNexis@gmail.com with your order number and the reason for your return.
  2. Return Shipping: Once your return is approved, we will provide you with detailed instructions on how to return the product to us.
  3. Return Process: Please securely package the items for return and ship them back to us within the specified time frame.
  4. Refund Issuance: After we receive the returned product and verify its condition, we will process your refund. Refunds are issued to the original payment method used during purchase. Please allow up to 7 business days for the refund to appear in your account.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item was defective, damaged, or the wrong item was sent.
  • For peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exceptions to Refund Policy

  • Non-returnable items: Some items, such as personalized goods, gift cards, or downloadable content, cannot be returned.
  • Damaged or Used Products: Products that have been used, altered, or damaged after receipt are not eligible for a refund.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with your return, don’t hesitate to reach out to us:

  • Email: TrendNexis@gmail.com
  • Phone: +601140262365

We are here to ensure your shopping experience with TrendNexis is seamless, and we’ll do our best to assist you in any way we can.

Thank You for Shopping with TrendNexis!

We appreciate your trust and support. Your satisfaction is our top priority, and we’re committed to offering you a pleasant shopping experience every time.